Privacy Policy

This policy explains how we protect and handle your personal information.

Last Updated: January 1, 2024
1

Basic Policy

Our company (hereinafter referred to as "the Company") recognizes the appropriate protection and safe management of customer personal information as an important responsibility in providing multilingual website development services. This Privacy Policy explains what personal information we collect and how we use and manage it.

2

Personal Information We Collect

We may collect the following personal information for service provision:

  • Name, company name, department, position
  • Phone number, email address
  • Address (including postal code)
  • Website URL, business details
  • Inquiry content and service requirements
  • IP address, browser information, access history
  • Cookie information
3

Purpose of Use of Personal Information

We use collected personal information for the following purposes:

  • Providing multilingual website development services
  • Responding to customer inquiries
  • Creating and sending quotations and proposals
  • Contract conclusion and fulfillment
  • Providing after-sales support
  • Notifying about new services and beneficial information
  • Service improvement and enhancement
  • Creating statistical data (in a format that cannot identify individuals)
4

Third-Party Disclosure

We will not provide personal information to third parties without customer consent, except in the following cases:

  • When required by law
  • When necessary to protect human life, body, or property
  • When particularly necessary for improving public health or promoting healthy child development
  • When cooperation is necessary for national agencies, local governments, or their commissioned parties to perform duties prescribed by law
5

Business Outsourcing

We may outsource the handling of personal information to external companies for service improvement and operational efficiency. We require outsourcing partners to implement personal information protection measures equivalent to or higher than ours. Main outsourcing partners include:

  • Website development and maintenance companies
  • Translation service providers
  • Cloud service providers
  • Email delivery service providers
6

Security Measures

We implement the following measures to ensure the security of personal information:

  • Access restriction to personal information
  • Access control to devices and systems handling personal information
  • Encryption of personal information
  • Regular backup implementation
  • Employee education and training on personal information protection
  • Establishment of personal information protection regulations
7

Personal Information Retention Period

We retain personal information for the following periods:

  • Inquiry information: 3 years from inquiry
  • Contract-related information: 5 years from contract termination
  • Access logs: 1 year from acquisition
  • Other personal information: Deleted after appropriate period following achievement of purpose
8

About Cookies

Our website uses cookies for service improvement. The purposes of cookie use are as follows:

  • Analyzing website usage
  • Improving user convenience
  • Displaying appropriate advertisements
  • Ensuring security

注意: If you do not wish to accept cookies, you can disable them through your browser settings. However, some functions may become unavailable.

9

About Access Analysis Tools

We use access analysis tools such as Google Analytics to improve our website. These tools collect access information using cookies, but do not include information that can identify individuals.

10

Customer Rights

You have the following rights regarding your personal information:

  • Request for disclosure of personal information
  • Request for correction, addition, or deletion of personal information
  • Request for suspension or deletion of personal information use
  • Request for suspension of third-party provision of personal information

注意: When exercising these rights, we will respond within a reasonable period after identity verification.

11

Contact Information

For inquiries regarding the handling of personal information, please contact us at:

[Company] SoftStudio
[Representative Director] Susumu Kureshima
[Address] 3-14-805 Hirosekita-machi, Naka-ku, Hiroshima City 730-0803
[Phone] 050-3562-5099
[Email] info@softstudio.co.jp
[Hours] Weekdays 9:00-18:00
12

Privacy Policy Changes

We may change this Privacy Policy due to legal changes or business changes. For important changes, we will notify in advance on our website.

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